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How To Block Or Replace A Lost/Stolen Card

Keep your money safe by blocking or replacing a lost or stolen card.

If Your Card Is Lost Or Stolen

  • Open the Zazu app and go to Cards → Manage Card.

  • Select Block Card to stop all transactions immediately.

  • If you later find your card, you can unblock it instantly in the app.

Requesting A Replacement

  • From the same menu, tap Replace Card.

  • Choose whether you want a new physical card delivered or a virtual replacement.

  • Replacement cards may carry a small fee.

Important: If you suspect fraud, block your card immediately and contact Zazu support.


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